Privacy Policy

1. Introduction

Shaheen Travel Agency is committed to protecting the privacy of our customers and ensuring the confidentiality of information collected through our website and services. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information Collected

We collect the following types of information:

• Personal data provided during booking (name, passport number, contact information)
• Payment and financial transaction information
• Technical data (IP address, device type, browser, browsing history)

3. How Information is Used

We use the collected information for the following purposes:

• Processing bookings and providing services requested by the customer
• Processing payments and managing transactions
• Improving our services and customer experience
• Sending important updates and notifications

4. Information Protection

We store your personal data on secure servers and take measures to prevent unauthorized access. We are committed to not selling or sharing customer data with third parties, except when necessary for booking completion or legal requests.

5. User Rights

• Users have the right to view or modify their personal data
• Customers can request deletion of their data from records, excluding financial records subject to accounting systems
• Users have the right to unsubscribe from marketing messages at any time

6. Information Sharing with Third Parties

• Some data may be shared with service providers like airlines and hotels for booking confirmation
• The company commits not to share data for marketing purposes with external parties without prior user consent

7. Amendments to the Privacy Policy

The company reserves the right to amend this policy at any time according to operational requirements or applicable laws. Customers will be notified of any important changes via the website or official communication channels.

8. Applicable Laws

This policy is subject to the laws of the Republic of Iraq and the Sultanate of Oman. In case of a legal dispute, it will be referred to the competent courts for resolution.